Refund policy

Thank you for choosing Skyline City Media for your outdoor marketing needs. We strive to provide top-quality services and exceptional customer support. Please review our return policy below to ensure your complete satisfaction.

Final Sale Policy All purchases made from Skyline City Media are considered final sale. We do not offer refunds or returns on any services. Please ensure that you are certain about your purchase before completing your transaction.

Exchange Policy We understand that sometimes an exchange is necessary. Therefore, we offer exchanges under the following conditions:

  1. Exchange Window: You may request an exchange within 48 hours of purchasing your service.
  2. Condition of Services: The service must not have been started.
  3. Proof of Purchase: A valid receipt or proof of purchase is required to process the exchange.

How to Request an Exchange

  1. Contact Us: Please contact our customer service team within 48 hours of purchasing your service at skylinecitymedia@gmail.com or (604) 908-3098.
  2. Exchange Approval: Once your exchange request is approved, we will provide instructions on how to proceed with the exchange.
  3. Additional Costs: Any additional costs associated with the exchange will be discussed and agreed upon before proceeding.

Non-Exchangeable Services Certain services are not eligible for exchange, including:

  • Rush order services are not eligible for exchange, please contact us immediately if you require any changes. 

Contact Information For any questions or concerns regarding our return policy, please reach out to our customer service team:

We appreciate your business and look forward to serving your outdoor marketing needs.